| Appointment Reminders
While it is the responsibility of each patron to remember their appointments,
Comfort and Joy Wellness Spa makes a good faith effort to complete courtesy
calls to each guest the day before their appointment reminding them of
their scheduled visit.
24 Hour Cancellation Policy:
We inform each guest of our Cancellation Policy and request that if you
must cancel an appointment you do so with at least 24 hours notice of
your arrival time.
If we are unable to fill your appointment, we reserve the right to
charge up to
the full amount of the service. If you book appointments for
more than one person, you will be responsible for the charges for all
appointments you booked should the group fail to show, and failed to cancel
with 24 hours notice.
Charges will be applied against credit cards or gift certificates
on file.
We attempt to fill all open appointments.
Those appointments cancelled with more than 24 hours notice and those
cancelled with less notice
that we are able to fill with a
service of equal value, will not be assessed a charge.
Those cancellations (with less than 24 hour notice) that are filled with
a lesser value service will only be charged the difference between the
original and rebooked service(s).
Please be On-Time, if not early.
The Washington region is known for it's traffic congestion,
please plan accordingly.
We request that guests show up at the Spa 10 to 15 minutes before their
scheduled treatment.
Most days, the Spa is fully booked. We make every attempt to get all patrons
into
their treatments on-time so that the guests coming after them may enjoy
their treatments on-time.
If you show-up late:
and there is an appointment scheduled after yours, your treatment will
be shortened by the equivalent amount of time you were late. If there
is not sufficient time to conduct your treatment properly, your appointment
will be deemed cancelled. In either case, you will be charged
for the full amount of the service.
Waiting List
If the Spa is fully booked on a day that you wish to visit, please ask
to be placed on our Wait List so that we may call you should an appointment
become available.
Comfort and Joy Wellness Spa is an equal opportunity employer
We employ both male and female therapists, should you have a preference
regarding your practitioner
please make it known at the time you book your appointment We cannot make
therapist changes at the
time of your appointment, and you will be responsible for paying for your
service.
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